Deliver exceptional customer support with a unified omnichannel inbox
Interactions WhatsApp Chatbots are already being adopted and optimised by 5 million businesses to improve the quantity + quality of their customer conversations, power up sales and drive more engagement.
Assisting 500+ Enterprise Customers with Support Solutions
Agent Assist Chatbot for an Elevated Customer Experience!
Respond to Customers with personalised conversations in real-time using conversational AI chatbot for WhatsApp
Empower agents to build strong customer relationships
- Enable agents to address queries on 30+ messaging channels from a single interface
- Leverage intelligent routing and workflows to auto-assign chats to agents with the right skills and bandwidth
- Leverage canned responses and standard replies to respond faster and save agent effort for complex issues
Make every customer happy with a unified customer view
Offer smooth CX by seamlessly transferring conversations from chatbots to live agents while retaining context.
- Assist better by fetching information from past interactions and 3rd party apps without switching tabs
- Drive action by allowing agents to share product catalogs and adding buttons to notifications and messages
Measure, analyze and improve agent performance
Track agent performance and conversation feeds in real-time, and intervene when required.
Get insights into what high-performing agents do differently and improve team performance
Manage traffic efficiently by nudging agents about unattended queries and deflecting to alternative channels
Create personalized, highly engaging customer experiences
Sapian's being a penguin it is, gets his fins on any sphere he can help his friends on.
Leverage highly structured messaging(HSM) templates to send messages that drive action on WhatsApp
Setup separate views for agents, managers and admins. Assign roles, moderate permissions & manage teams efficiently.
Put chats on hold to find resolutions. Nudge idle customers to resume conversations and leave no query unresolved
Tag important conversations that need attention or can be referred to later to address similar queries
Enable admin and managers to take control of conversations without hampering customer experience
Integrate with CRM and helpdesk such as Leadsquared, Zendesk, Freshdesk, Salesforce, Zoho etc.
Advanced capabilities to create a unified inbox
Activate email and voice support to offer care across platforms from a single dashboard
Respond to messages, comments, mentions, tags and reviews across social media, Youtube, Playstore, Google, Amazon, Flipkart and more
Convert emails, comments, mentions, tags & DMs into tickets. Intelligently prioritize using custom rules. Send cross-channel notifications based on due dates/SLAs.
Turn on social listening to auto generates tickets based on brand and keyword mentions across platforms
Avoid duplication with one customer-one ticket philosophy and single view of a customer's activities across channels
Leverage triggers to automate workflows based on events. Deploy NLP powered chatbots to offer resolution, collect information and seek feedback