Automated Commerce through Conversational Engagement Platform
Generate more leads, qualify them, drive discovery, share catalogues, enable shopping, collect payments, upsell or cross-sell and grow revenue.
Increase return on advertising expenditures by transforming clicks into dialogues.
Create quality leads, nurture them, and improve communication using WhatsApp post-click interactions.
Telegram
Telegram
Telegram
Develop converting marketing campaigns
- Set up drip campaigns with a high yield : Use image-rich cards and carousels to advertise products on popular platforms like RCS and WhatsApp.
- Automate offers and notifications to encourage action: To start an intelligent conversation, identify unfamiliar and unclear requests and categorize them into previously trained groups.
- Increase conversions by using click-to-chat advertisements: Recognize the user's mood and categorize it as neutral, negative, or positive. Determine the best course of action, and if necessary, deploy human agents.
- Interact with clients when they're in need Enable Google Business Messaging on Google searches, maps, and advertisements to attract highly-intent customers.
Boost sales with 1:1 purchasing support.
- Increase order value through consultative sales : Use AI-powered bots to deliver pertinent upsell and cross-sell recommendations on WhatsApp, Instagram, and your own channels.
- Build conviction with product catalogs: Display your product catalog and carousels across channels and ease decision making by sharing product information, reviews and ratings
- Reclaim searches and abandoned carts: Reduce drop-offs significantly by sending automated alerts for different abandonment scenarios via SMS, RCS, and WhatsApp.
- Make payments simple and quick: To boost sales and avoid switching between apps, use WhatsApp Pay to collect payments or seamlessly integrate with any payment gateway.
Boost CSAT with timely, efficient assistance
- We ensure that you offer after-sale support: Assist with service requests, gather feedback, provide order updates and real-time tracking data, and connect clients with live agents with ease.
- As with real agents, look past the obvious : Recognize the intent of your customers clearly and respond suitably by taking sentiment and context into consideration.
- Effectively manage your social media reputation: Transform each Facebook and Instagram mention, comment, and tag into a private discussion, and take prompt action in response to unfavorable comments.
- Answer questions and resolve problems without delay: Allow your consumers to schedule appointments, renew subscriptions, and request refunds, returns, and cancellations via the preferred channel.
Connect to the tools you love - Native Integrations
Make appointments and use your favorite software to follow up with leads.
Conversations across the customer lifecycle, on channels of their choice
Sapian's being a penguin it is, gets his fins on any sphere he can help his friends on.
Re-Engage
Re-engage in order to cross- and upsell.
Discover
Chat to showcase products
Nurture
Answer queries to ready prospects
Sell
Sell easy with 1-click payment solutions
Frequently Asked Questions
Do not hesitate to contact us. We are always pleased to help and offer any more.
Conversational commerce enables businesses to market their products or services to customers through meaningful human interactions. Instead of employing a transactional, distant approach, conversational commerce aims to promote and assist using a communication channel that is user-friendly and engaging.
Conversational commerce enhances the customer experience by enabling direct interactions with a brand whenever needed. Examples and applications of conversational commerce can be found throughout the customer journey, including marketing, sales, and support. For instance, if you're a D2C brand looking to boost your Return on Advertising investment on Instagram, running a click-to-chat ad can be a valuable approach. These ads, when combined with well-configured chatbots, can address customer concerns and guide them towards making a purchase decision, ultimately boosting ROI and fostering brand loyalty through personalized interactions.
A conversational commerce platform such as Gupshup streamlines the process of building the complete customer experience within a unified, smooth messaging interface. With this interface, businesses can direct potential customers and guide them through the sales process, provide promotions to new clients, and address issues for existing customers.
Mobile commerce through apps has been around for a while. Still, only a small percentage of the millions of applications available are usually downloaded by users. As a result, companies find it difficult to have a major impact with a storefront within an app.
Popular messaging platforms for conversational commerce include WhatsApp, Facebook Messenger, Slack, and others. It depends on the preferences of the business and its target audience.