Intelligent Analytics with actionable insights
Truly understand how your users interact with your Intelligent Virtual Assistant and discover actionable insights to improve your key ROI metrics & customer experience.
Understand what gets your customers ticking
- Understand user behavior by analyzing the most frequently asked questions, reasons behind user drop-offs, which product or service gets more attention, trending user queries, and more.
- Message & Story analysis to deep-dive and analyze critical customer conversations at scale
- User feedback to understand what your users really feel about interacting with your virtual assistant and discover improvement opportunities.
Get better as you scale with AI Recommendations
- AI Recommendations continuously analyses your conversational data to identify areas of improvement after your bot is deployed and provides actionable insights. Save time while enhancing training data and adding new queries.
- Gain complete visibility on all conversations with AI-driven algorithms instead of error-prone manual analysis
- Create custom conversation funnels to track bot effectiveness by monitoring completion rates, drop off points, etc.
- Optimize customer experience by consistently evaluating customer interactions and implementing our recommendations.
Unlock Brand Insights to understand user behaviour
- Get deeper insights into how your brand aligns with your user needs, which products they like/dislike, what trends they follow, and a lot more to visualize within your own business intelligence tools.
- Slice and dice conversational data as you prefer
- Go beyond surface-level data to understand user behaviour
- Export brand insights into your BI tools like Tableau and Power BI
How Will Your Business Benefit?
Sapian's being a penguin it is, gets his fins on any sphere he can help his friends on.
Captivate customers with beautiful images, video tours and conversations to move to the next stage
Captivate customers with beautiful images, video tours and conversations to move to the next stage
Captivate customers with beautiful images, video tours and conversations to move to the next stage
Check our Latest Articles!
As more consumers choose the internet and social media to interact with the brands they love, the need to be active on the social media with …
As more consumers choose the internet and social media to interact with the brands they love, the need to be active on the social media with …
As more consumers choose the internet and social media to interact with the brands they love, the need to be active on the social media with …