Honest, Transparent and Affordable Chatbot pricing
No Hidden Costs. Choose a plan that works well for you or else contact us for your enterprise needs.
Baby Plan
₹ 0
FREE Forever
2,000
Messages per month
King Plan
₹ 400
+ taxes
per month
3,000
Messages per month
Emperor Plan
Send as many messages as you need
| Features | Accelerator | Growth | Custom |
|---|---|---|---|
|
No. of Active User |
1 (One) |
1 (One) / Add-on
|
1 (One) / Add-on
|
|
No. of bots
|
1 (One)
|
Unlimited Bots
|
Unlimited Bots
|
|
No. of websites
|
1 (One)
|
Unlimited websites
|
Unlimited websites
|
|
Messages Sent
|
Unlimited
|
Unlimited
|
Unlimited
|
|
Monthly Active Users
|
1000 / Free
|
1000 / Free
|
1000 / Free
|
|
Customize Chatbot
|
On Your Own
|
1 will be provided – Free
|
1 will be provided – Free
|
|
Multilingual
|
No
|
Yes
|
Yes
|
|
Remove Sapian Branding
|
No
|
No
|
Yes |
|
Docusense (ChatGPT)
|
No
|
Yes
|
Yes
|
No. of Active User
No. of Active User
No. of Active User
No. of Active User
No. of Active User
No. of Active User
No. of Active User
No. of Active User
No. of Active User
No. of Active User
No. of Active User
No. of Active User
| Chat Features | Accelerator | Growth | Custom |
|---|---|---|---|
|
Send Message & Message with Options |
Yes
|
Yes
|
Yes
|
|
Send Carousel
|
Yes
|
Yes
|
Yes
|
|
Send Document |
No |
Yes
|
Yes
|
|
Send Image, Audio & Video |
Yes
|
Yes
|
Yes
|
|
Multi-Channel Communication
|
No
|
Yes
|
Yes
|
|
Multi-Channel Management
|
No
|
Yes
|
Yes
|
|
Transfering to Agent
|
Yes
|
Yes
|
Yes
|
|
IP and Region Blocking
|
Yes
|
Yes
|
Yes |
|
Agent Transfer |
No
|
Yes
|
Yes
|
|
ChatGPT integration |
Yes
|
Yes
|
Yes
|
|
FAQ |
Yes
|
Yes
|
Yes
|
|
NLP
|
Yes
|
Yes
|
Yes
|
|
NLU
|
Yes
|
Yes
|
Yes
|
|
Role & Permissions
|
No
|
Yes
|
Yes
|
|
Live Chat Widget
|
1 |
Limited |
Limited |
|
Routing Chat |
No
|
Yes
|
Yes
|
|
Omnichannel Identification |
No
|
Yes
|
Yes
|
|
Quick Replies
|
Yes
|
Yes
|
Yes
|
|
Smart Response
|
Yes
|
Yes
|
Yes
|
|
Customer Profile |
Yes
|
Yes
|
Yes
|
|
Sorts & Filter |
Yes
|
Yes
|
Yes
|
|
Segment the Customer |
No |
Yes
|
Yes
|
|
Tag
|
Yes
|
Yes
|
Yes
|
|
Export Customer data |
Yes
|
Yes
|
Yes
|
| Channels | Accelerator | Growth | Custom |
|---|---|---|---|
|
Website |
Yes
|
Yes
|
Yes
|
|
WhatsApp
|
No
|
Yes
|
Yes
|
|
Messenger |
No |
Add-on
|
Add-on
|
|
Slack |
No
|
Add-on
|
Add-on
|
|
Twitter
|
No
|
Add-on
|
Add-on
|
|
WeChat
|
No
|
Add-on
|
Add-on
|
|
Microsoft Teams |
No
|
Add-on
|
Add-on
|
|
Microsoft / Skype |
No
|
Add-on
|
Add-on
|
|
Skype for business |
No
|
Add-on
|
Add-on
|
|
Kik
|
No
|
Add-on
|
Add-on
|
|
Viber |
No
|
Add-on
|
Add-on
|
|
Telegram
|
No
|
Add-on
|
Add-on
|
|
Line |
No
|
Add-on
|
Add-on
|
|
Mobile |
No
|
Add-on
|
Add-on
|
| Chat Features | Accelerator | Growth | Custom |
|---|---|---|---|
|
Trigger Chat on mobile/desktop |
Yes
|
Yes
|
Yes
|
|
Turn off bot on specific pages |
Yes |
Yes
|
Yes
|
|
Share Image File |
Yes |
Yes |
Yes |
|
Change Font Size |
Yes
|
Yes
|
Yes |
|
Language Selection |
No
|
Yes
|
Yes
|
|
Turn OFF Reply Area |
Yes |
Yes |
Yes |
|
File Sharing |
No
|
Yes |
Yes
|
| Integrations | Accelerator | Growth | Custom |
|---|---|---|---|
|
Google Calendar |
No
|
Yes
|
Yes
|
|
Google Sheets |
No
|
Yes
|
Yes
|
|
Gorgias |
No
|
Yes |
Yes |
|
JSON API |
Yes
|
Yes
|
Yes |
|
Salesforce |
No
|
Yes
|
Yes
|
|
SMS |
No |
No |
Yes |
|
Zapier |
Yes
|
Yes |
Yes
|
|
Hubspot CRM Via Zapier |
Yes
|
Yes
|
Yes
|
|
PipeDrive Via Zapier |
Yes
|
Yes
|
Yes
|
|
Freshdesk Via Zapier |
Yes
|
Yes
|
Yes
|
|
Zendesk Via Zapier |
Yes
|
Yes
|
Yes
|
|
Mailchimp Via Zapier |
Yes
|
Yes
|
Yes
|
|
Twillio Via Zapier |
Yes
|
Yes
|
Yes
|
|
Gmail Via Zapier |
Yes
|
Yes
|
Yes
|
|
Mysql Via Zapier |
Yes
|
Yes
|
Yes
|
|
Zendesk |
No |
Yes
|
Yes
|
|
Freshdesk |
No |
No |
Yes
|
|
Salesforce |
Yes
|
Yes
|
Yes
|
|
Google Translate |
No
|
Yes
|
Yes
|
|
Gorgias |
No |
Yes
|
Yes
|
|
Zendesk |
No
|
Yes
|
Yes
|
|
Freshdesk |
No |
Yes
|
Yes
|
|
SMS |
No |
No |
Yes
|
| Reports & Analytics | Accelerator | Growth | Custom |
|---|---|---|---|
|
Total Interaction |
–
|
Yes
|
Yes
|
|
Average Interaction Per User |
–
|
Yes
|
Yes
|
|
New Users vs Active Users |
–
|
Yes |
Yes |
|
Most Frequent Messages |
–
|
Yes
|
Yes |
|
Bot Interations |
–
|
Yes
|
Yes
|
|
Total Questions asked |
–
|
Yes
|
Yes |
|
Total Questions Answered |
–
|
Yes |
Yes
|
|
Total Questions Unanswered |
–
|
Yes
|
Yes
|
|
Answered vs Unanswered |
–
|
Yes
|
Yes
|
|
User Retension Day wise Report |
–
|
Yes
|
Yes
|
|
Inbound chat Request |
–
|
Yes
|
Yes
|
|
Resolution % |
–
|
Yes
|
Yes
|
|
First response SLA % |
–
|
Yes
|
Yes
|
|
Resolution SLA % |
–
|
Yes
|
Yes
|
|
Average resolution time(in mins)
|
–
|
Yes
|
Yes
|
|
Average first response time(in mins) |
– |
Yes
|
Yes
|
| Agent Performance Report | Accelerator | Growth | Custom |
|---|---|---|---|
|
Quality |
–
|
Yes
|
Yes
|
|
Productivity |
–
|
Yes
|
Yes
|
|
Performance |
–
|
Yes |
Yes |
|
User Feedback |
–
|
Yes
|
Yes |
| Support | Accelerator | Growth | Custom |
|---|---|---|---|
|
WahtsApp Number Activation |
No
|
Charges Apply/-
|
Charges Apply/-
|
|
Knowledge Base |
Yes
|
Yes
|
Yes
|
|
Onboarding and Training |
Yes
|
Yes |
Yes |
|
Call and Email Support |
Yes
|
Yes
|
Yes |
|
Customer Success Officer |
No
|
No
|
Yes |
Baby Plan
₹ 0
FREE Forever
2,000
Messages per month
King Plan
₹ 4,800 ₹ 4000 + taxes per month
3,000
Messages per month
Emperor Plan
Send as many messages as you need
| Features | Accelerator | Growth | Emperor Plan |
|---|---|---|---|
|
No. of Active User |
1 (One) |
1 (One) / Add-on
|
1 (One) / Add-on
|
|
No. of bots
|
1 (One)
|
Unlimited Bots
|
Unlimited Bots
|
|
No. of websites
|
1 (One)
|
Unlimited websites
|
Unlimited websites
|
|
Messages Sent
|
Unlimited
|
Unlimited
|
Unlimited
|
|
Monthly Active Users
|
1000 / Free
|
1000 / Free
|
1000 / Free
|
|
Customize Chatbot
|
On Your Own
|
1 will be provided – Free
|
1 will be provided – Free
|
|
Multilingual
|
No
|
Yes
|
Yes
|
|
Remove Sapian Branding
|
No
|
No
|
Yes |
|
Docusense (ChatGPT)
|
No
|
Yes
|
Yes
|
| Chat Features | Accelerator | Growth | Emperor Plan |
|---|---|---|---|
|
Send Message & Message with Options |
Yes
|
Yes
|
Yes
|
|
Send Carousel
|
Yes
|
Yes
|
Yes
|
|
Send Document |
No |
Yes
|
Yes
|
|
Send Image, Audio & Video |
Yes
|
Yes
|
Yes
|
|
Multi-Channel Communication
|
No
|
Yes
|
Yes
|
|
Multi-Channel Management
|
No
|
Yes
|
Yes
|
|
Transfering to Agent
|
Yes
|
Yes
|
Yes
|
|
IP and Region Blocking
|
Yes
|
Yes
|
Yes |
|
Agent Transfer |
No
|
Yes
|
Yes
|
|
ChatGPT integration |
Yes
|
Yes
|
Yes
|
|
FAQ |
Yes
|
Yes
|
Yes
|
|
NLP
|
Yes
|
Yes
|
Yes
|
|
NLU
|
Yes
|
Yes
|
Yes
|
|
Role & Permissions
|
No
|
Yes
|
Yes
|
|
Live Chat Widget
|
1 |
Limited |
Limited |
|
Routing Chat |
No
|
Yes
|
Yes
|
|
Omnichannel Identification |
No
|
Yes
|
Yes
|
|
Quick Replies
|
Yes
|
Yes
|
Yes
|
|
Smart Response
|
Yes
|
Yes
|
Yes
|
|
Customer Profile |
Yes
|
Yes
|
Yes
|
|
Sorts & Filter |
Yes
|
Yes
|
Yes
|
|
Segment the Customer |
No |
Yes
|
Yes
|
|
Tag
|
Yes
|
Yes
|
Yes
|
|
Export Customer data |
Yes
|
Yes
|
Yes
|
| Channels | Accelerator | Growth | Emperor Plan |
|---|---|---|---|
|
Website |
Yes
|
Yes
|
Yes
|
|
WhatsApp
|
No
|
Yes
|
Yes
|
|
Messenger |
No |
Add-on
|
Add-on
|
|
Slack |
No
|
Add-on
|
Add-on
|
|
Twitter
|
No
|
Add-on
|
Add-on
|
|
WeChat
|
No
|
Add-on
|
Add-on
|
|
Microsoft Teams |
No
|
Add-on
|
Add-on
|
|
Microsoft / Skype |
No
|
Add-on
|
Add-on
|
|
Skype for business |
No
|
Add-on
|
Add-on
|
|
Kik
|
No
|
Add-on
|
Add-on
|
|
Viber |
No
|
Add-on
|
Add-on
|
|
Telegram
|
No
|
Add-on
|
Add-on
|
|
Line |
No
|
Add-on
|
Add-on
|
|
Mobile |
No
|
Add-on
|
Add-on
|
| Chat Features | Accelerator | Growth | Emperor Plan |
|---|---|---|---|
|
Trigger Chat on mobile/desktop |
Yes
|
Yes
|
Yes
|
|
Turn off bot on specific pages |
Yes |
Yes
|
Yes
|
|
Share Image File |
Yes |
Yes |
Yes |
|
Change Font Size |
Yes
|
Yes
|
Yes |
|
Language Selection |
No
|
Yes
|
Yes
|
|
Turn OFF Reply Area |
Yes |
Yes |
Yes |
|
File Sharing |
No
|
Yes |
Yes
|
| Integrations | Accelerator | Growth | Emperor Plan |
|---|---|---|---|
|
Google Calendar |
No
|
Yes
|
Yes
|
|
Google Sheets |
No
|
Yes
|
Yes
|
|
Gorgias |
No
|
Yes |
Yes |
|
JSON API |
Yes
|
Yes
|
Yes |
|
Salesforce |
No
|
Yes
|
Yes
|
|
SMS |
No |
No |
Yes |
|
Zapier |
Yes
|
Yes |
Yes
|
|
Hubspot CRM Via Zapier |
Yes
|
Yes
|
Yes
|
|
PipeDrive Via Zapier |
Yes
|
Yes
|
Yes
|
|
Freshdesk Via Zapier |
Yes
|
Yes
|
Yes
|
|
Zendesk Via Zapier |
Yes
|
Yes
|
Yes
|
|
Mailchimp Via Zapier |
Yes
|
Yes
|
Yes
|
|
Twillio Via Zapier |
Yes
|
Yes
|
Yes
|
|
Gmail Via Zapier |
Yes
|
Yes
|
Yes
|
|
Mysql Via Zapier |
Yes
|
Yes
|
Yes
|
|
Zendesk |
No |
Yes
|
Yes
|
|
Freshdesk |
No |
No |
Yes
|
|
Salesforce |
Yes
|
Yes
|
Yes
|
|
Google Translate |
No
|
Yes
|
Yes
|
|
Gorgias |
No |
Yes
|
Yes
|
|
Zendesk |
No
|
Yes
|
Yes
|
|
Freshdesk |
No |
Yes
|
Yes
|
|
SMS |
No |
No |
Yes
|
| Reports & Analytics | Accelerator | Growth | Emperor Plan |
|---|---|---|---|
|
Total Interaction |
–
|
Yes
|
Yes
|
|
Average Interaction Per User |
–
|
Yes
|
Yes
|
|
New Users vs Active Users |
–
|
Yes |
Yes |
|
Most Frequent Messages |
–
|
Yes
|
Yes |
|
Bot Interations |
–
|
Yes
|
Yes
|
|
Total Questions asked |
–
|
Yes
|
Yes |
|
Total Questions Answered |
–
|
Yes |
Yes
|
|
Total Questions Unanswered |
–
|
Yes
|
Yes
|
|
Answered vs Unanswered |
–
|
Yes
|
Yes
|
|
User Retension Day wise Report |
–
|
Yes
|
Yes
|
|
Inbound chat Request |
–
|
Yes
|
Yes
|
|
Resolution % |
–
|
Yes
|
Yes
|
|
First response SLA % |
–
|
Yes
|
Yes
|
|
Resolution SLA % |
–
|
Yes
|
Yes
|
|
Average resolution time(in mins)
|
–
|
Yes
|
Yes
|
|
Average first response time(in mins) |
– |
Yes
|
Yes
|
| Agent Performance Report | Accelerator | Growth | Emperor Plan |
|---|---|---|---|
|
Quality |
–
|
Yes
|
Yes
|
|
Productivity |
–
|
Yes
|
Yes
|
|
Performance |
–
|
Yes |
Yes |
|
User Feedback |
–
|
Yes
|
Yes |
| Support | Accelerator | Growth | Custom |
|---|---|---|---|
|
WahtsApp Number Activation |
No
|
Charges Apply/-
|
Charges Apply/-
|
|
Knowledge Base |
Yes
|
Yes
|
Yes
|
|
Onboarding and Training |
Yes
|
Yes |
Yes |
|
Call and Email Support |
Yes
|
Yes
|
Yes |
|
Customer Success Officer |
No
|
No
|
Yes |
Questions About our Sapian?
We have Answers!
please feel free to reach out to us. We are always happy to assist you and provide any additional.
All conversations are measured in 24-hour increments, or "sessions", that start whenever the first message is delivered.
Conversations are 24-hours sessions for a user on a given channel. WhatsApp Business API further classifies conversations into two categories that are priced differently:
1. User-initiated, like customer care and general support inquiries.
2. Business-initiated, like post-purchase notifications.
Once you click on “Get Started”, you will be able to book a slot with our sales team who will assist you with the right subscription for your account. You can then easily pay by credit card or bank transfer. You could alternatively reach to our sales representatives directly at info@sapian.ai
In case of specific use-case requirements which require additional work on the product or solution-ing, sapian provides professional services which carry chatbot development costs. Contact us to find out more.
FREE Forever! No Credit Card Required
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